Our focus is complete customer satisfaction. In the event, that there is an error in the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the rules of each tournament before participating, it provides all the details about the services or the product you purchase. Please note that this Return, Refund and Cancellation Policy are part of the Terms and Conditions above

Our Policy for the cancellation and refund will be as follows:

1. Return and Cancellation Policy

For Cancellations please contact us at eliteludo@gmail.com. We do not cancel registrations once entered; however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from our side, we will cancel your participation on request and refund the money to you within a reasonable amount of time.

In case we cancel your participation at any tournament as a result of this, we will return your participation fee to you within a reasonable amount of time for you to redeem the same by playing other tournaments on Aqua Ludo.

No other cancellations will be made by Aqua Ludo.

2. Refund Policy

We will try our best to create the best user experience for our users.

Refunds that qualify as per our policy will be processed within 24 to 48 hours and credited to the original account used for the transaction.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payments refund will be made to the same account

3. Deposits

1. In order to comply with extant law relating to deposit regulations, please note that the user must withdraw any idle balance lying in their ‘Winnings Wallet’ within 365 days of having won that amount. Similarly, users must use any money in their ‘Deposit Cash Wallet’ within 365 days. If not, the said amounts will have to be forfeited